Separate dates
Preserve booking, stay and cancellation dates to reconstruct the booking position.
HOSPITALITY / CAPABILITY
Look beyond occupancy
to operating performance.
Organize bookings, stays and cancellations to compare channels, plans and room types. Separate budget, current bookings and finalized results.
Explore the delivery scope ↓OPERATING MODELILLUSTRATIVE
- 01PMS, bookings & service logs
- 02Align stays and reservations
- 03Revenue, occupancy & workload
- 04Adjust sales and operations
Conceptual data-to-operation flow, adapted to the agreed project scope.
What makes
this workflow difficult.
Reservation count differs from room nights, and packages can include meals or activities. Define room revenue and available inventory before comparing properties.
THE SHORT ANSWER
Organize bookings, stays and cancellations to compare channels, plans and room types. Separate budget, current bookings and finalized results.
DESIGN & DELIVERY
Design in the order the work happens.
Compare channels
Account for different commissions and cancellation terms, separating available costs.
Connect operations
Use arrivals, departures and stayovers for preparation while limiting personal data in aggregate views.
DATA READINESS
Required data and the conditions to check.
A consistent format does not ensure operational usefulness. Confirm meaning, refresh and exceptions with owners, and keep missing information explicit.
| Data | Required fields | Checks |
|---|---|---|
| Bookings | ID, stay date, nights and status | Duplicate cancellations and amendments |
| Revenue | Rooms, meals and commissions | Tax basis and package allocation |
| Rooms | Available inventory and closures | Closed rooms in denominators |
EVALUATION
Measure value in the workflow.
These are candidate evaluation measures. Establish a baseline and agree on data, period, targets and exclusions before work starts. They are not claimed performance results.
| Measure | Evaluation method |
|---|---|
| Occupancy | Sold room nights divided by agreed available room nights |
| ADR | Room revenue divided by sold room nights with fixed package allocation |
| Channel contribution | Subtract available fees and identify unallocated costs |
Begin with reporting and sales decision support rather than automatic repricing. Label differences in property-level comparisons.
Define deliverables
and acceptance.
Review data mappings, workflow, prototype and evaluation evidence before choosing production scope. Estimates distinguish assumptions because permissions and interface terms affect implementation.
Choose one management report or staff-facing knowledge scope in one property.
QUESTIONS BEFORE YOU START
Questions before starting
Must we replace the PMS?
No. Evaluate existing exports and integration options; scheduled CSV can support reporting.
Can enquiries be multilingual?
Choose languages and questions for evaluation, with reviewed property-specific source material in each language.
RELATED FIELD GUIDE
HOSPITALITY / GUIDE
Hotel analytics: define bookings and revenue before occupancy and ADR
Separate booking, stay and cancellation dates and distinguish room revenue from package prices. Build operational metrics that property teams can actually use.
Read the guide ↗YOUR OPERATION / OUR STARTING POINT
Start with the work you do today.
Tell us about the workflow, systems and reporting or documents that need attention. We will define a suitable phase, deliverables and assumptions.
Hospitality and tourism — discuss your project How scope and estimates work ↗