OPERATIONS & CARE / CONTINUOUS IMPROVEMENT
Continuous improvement and extensions
Small improvements.
A better working experience.
Prioritize user feedback and operational issues by benefit and effort, from interface adjustments to new features.
- FOR
- Companies evolving a live system with their business
- PHASE
- Improvement and extension
- ESTIMATE
- Proposed individually after confirming scope
FROM WORKFLOW TO DELIVERABLES
How we work ↗- 01Organize requests
- 02Confirm scope and cost
- 03Modify and test
- 04Review usage after release
01 SCOPE & DELIVERABLES
What this engagement delivers.
Use the following as a starting point to agree on deliverables for your workflow and requirements.
Modification scope and impact
Implementation and test results
Release record
If available,
bring these to the conversation.
- User feedback and change requests
- Current specifications and architecture
- Priorities and desired timing
Incomplete documentation is fine. Start by describing your current situation.
02 PROJECT FLOW
A visible path to delivery.
- 01
Organize requests
- 02
Confirm scope and cost
- 03
Modify and test
- 04
Review usage after release
Decision point
Review the effect and remaining issues before planning the next change.
03 ENGAGEMENT
Define the scope before starting.
Cost, timing and terms are proposed after confirming scope and the team required.
A CLEAR FIRST STEP
The scope you need.
An informed decision to start.
Tell us about your objectives and current situation.
We will propose a clear scope, deliverables and approach.
- 01
Contact
Start with your current situation and challenges, even before requirements are defined.
- 02
Review scope, deliverables and estimates
Review work, cost, timing and exclusions. Additional work is discussed before it begins.
- 03
Start with the agreed phase
Confirm the terms before starting. Subsequent phases depend on results and business needs.
04 QUESTIONS
Start with your questions.
Q.Can you take over support for another provider's system?＋
We assess documentation, code, permissions and contract terms before deciding. Start with a current-state review.
Q.Do you provide 24/7 support?＋
Availability, monitoring and emergency arrangements are discussed individually. We confirm the required service level and the scope we can support.
Q.Are new features included in maintenance fees?＋
It depends on the contract. We distinguish incident response, minor changes and new functionality, and confirm costs before starting.