OPERATIONS & CARE / SYSTEM AUDIT
System assessment and handover
Your system today.
Clearly understood.
Review architecture, access and operating procedures. Identify missing handover information and priority issues before support begins.
- FOR
- Companies reviewing operations or changing support providers
- PHASE
- Assessment
- ESTIMATE
- Proposed individually after confirming scope
FROM WORKFLOW TO DELIVERABLES
How we work ↗- 01Review documentation and access
- 02Investigate architecture and operations
- 03Prioritize issues
- 04Propose a handover plan
01 SCOPE & DELIVERABLES
What this engagement delivers.
Use the following as a starting point to agree on deliverables for your workflow and requirements.
Review of operating documentation
Risk and improvement backlog
Proposed actions before support begins
If available,
bring these to the conversation.
- Architecture documentation and source code
- Cloud and server access status
- Existing procedures and contracted scope
Incomplete documentation is fine. Start by describing your current situation.
02 PROJECT FLOW
A visible path to delivery.
- 01
Review documentation and access
- 02
Investigate architecture and operations
- 03
Prioritize issues
- 04
Propose a handover plan
Decision point
Confirm the supportable scope and need for further investigation before agreeing on maintenance.
03 ENGAGEMENT
Define the scope before starting.
Cost, timing and terms are proposed after confirming scope and the team required.
A CLEAR FIRST STEP
The scope you need.
An informed decision to start.
Tell us about your objectives and current situation.
We will propose a clear scope, deliverables and approach.
- 01
Contact
Start with your current situation and challenges, even before requirements are defined.
- 02
Review scope, deliverables and estimates
Review work, cost, timing and exclusions. Additional work is discussed before it begins.
- 03
Start with the agreed phase
Confirm the terms before starting. Subsequent phases depend on results and business needs.
04 QUESTIONS
Start with your questions.
Q.Can you take over support for another provider's system?＋
We assess documentation, code, permissions and contract terms before deciding. Start with a current-state review.
Q.Do you provide 24/7 support?＋
Availability, monitoring and emergency arrangements are discussed individually. We confirm the required service level and the scope we can support.
Q.Are new features included in maintenance fees?＋
It depends on the contract. We distinguish incident response, minor changes and new functionality, and confirm costs before starting.