PRIVACY & TERMS
Privacy and terms
Information about For f Inc. policies and services.
1. Introduction
For f Inc. (the Company) respects customer privacy and considers the safe and appropriate handling of personal information a social responsibility.
The Company collects and uses personal information as needed to provide services including website production, system development and web marketing support.
This policy describes the information collected, its purposes, management, outsourcing, analysis, statistical processing and handling of disclosure requests, and affirms the Company's commitment to appropriate safeguards.
2. Definition of personal information
Personal information means information that identifies a specific individual, such as name, date of birth, telephone number, email address, address or employer.
It also includes information that can identify an individual when combined with other information, even if it cannot do so on its own.
3. Information collected and collection methods
The Company collects personal information through the following methods:
• Information entered in inquiry and estimate request forms
• Oral or written information provided during contracts, discussions and meetings
• Automatic collection through cookies, IP addresses and device information
• Behavioral data collected through external tools used by the Company, such as Google Analytics and Hotjar
Collected information is used within the stated purposes.
4. Purposes of use
The Company uses collected personal information for the following purposes:
• Responding to service inquiries and estimate requests, and sending materials
• Contract procedures, invoicing and business communications
• Interviews, specification confirmation and project management needed for development and production
• Proposing functionality and design improvements based on customer requirements
• After-sales support, including maintenance, additional functions and update notices
• Surveys and statistical analysis to improve services
• Newsletters and information about new services and seminars, for those who request them
Changes to purposes of use will be announced or notified in advance.
5. Data collection and analysis
The Company uses analytics tools such as Google Analytics, Google Search Console and heatmap tools to improve its website and user experience.
These tools use cookies to collect browsing history, time on site, browser information and click locations anonymously for aggregation and analysis.
This analysis data is treated as statistical information and is not used to identify individuals. Collected data is not sold or transferred to third parties.
Customers can restrict or reject cookies in browser settings. Some functions may not work properly if cookies are restricted.
6. Third-party provision and outsourcing
The Company does not provide personal information to third parties except in the following cases:
• When disclosure is required by law
• When the individual has consented
• When information is provided to contractors, such as cloud service or payment providers, to the extent necessary for business operations
The Company enters confidentiality agreements with contractors and confirms the security of their information management before outsourcing.
7. Storage and management
The Company takes measures including the following to store and manage personal information safely:
• Encryption of communications using SSL
• Periodic security assessments and password updates
• Layered security measures in cloud environments such as GCP and AWS
• Employee training and guidelines for personal information protection
If a leak or unauthorized access occurs, the Company will promptly investigate, report to relevant organizations and notify affected individuals.
8. Requests for disclosure, correction or deletion
Requests from individuals for disclosure, correction, addition, deletion or suspension of use of their personal information will be handled promptly in accordance with applicable law.
The Company may request identity verification documents, such as a driver's license, when handling a request.
9. Changes to this privacy policy
This policy may change without prior notice in response to changes in law or the Company's services.
Significant changes will be clearly announced on the Company's website.
10. Contact
Questions, consultations and complaints about this policy or the handling of personal information can be directed to:
For f Inc.
Department: Administration
Email: tomita@forf.jp
Telephone: 080-2945-8928 (weekdays, 10:00–17:00 Japan time)
Contact form: https://www.forf.jp/contact